Excuse me, I want a refund for this towel.
What's the matter with it?
There's a hole in it. I just bought it like two seconds ago.
OK, sorry about that. Could I see your receipt, please?
Yeah, here you go.
Would you like to exchange this for another one?
No, I just want my money back.
Hello, I want a DVD of "The Day After".
Wait a moment. Oh, I am afraid it has been sold out.
It seems to be very popular. I have been to five stores.
I can order a copy for you if you really want to buy one.
Of course, just order one for me.
You must pay a deposit first.
Half the price.
How much are you asking for this book?
That's steep. I'd buy it right away if it were cheaper.
Because I like you…12 Yuan.
I'll take it for 10 Yuan.