1. Hello, is this 12345678?
2. Hello, this is ABC Company. Speak. 你好，这里是ABC公司。请讲。
3. ABC Company. Good morning. 这里是ABC公司。早上好。
4. ABC Company. How can I help you/May I help you? 这里是ABC公司。我该怎么帮你?
5. Who is calling, please?
– May I have your name, please? 请问你是哪位?
6. May I speak to Mr. Smith, please?
– I’d like to speak to Mr. Smith.
– Mr. Smith, please.
7. This is Mr. Smith speaking. 我就是史密斯先生。
8. I’m so sorry that I made such an early phone call. 很抱歉这么早打电话。
9. Could you speak more slowly (loudly), please? 请说慢(大声)一些。
10. Is this a convenient time to talk? 现在讲电话方便吗?
11. I think you have the wrong number. 您打错电话了。
12. I’m sorry it’s a bad line. Please hang up and I’ll call back. 对不起，线路不好。请把电话挂了，我再给你打回去。
13. May I have your name and phone number，please? 请问您贵姓?电话号码是多少?
14. Could you spell your name, please? 您的名字怎么拼写?
15. Your company representatives visited our booth at The Canton Fair. 广交会上贵公司代表参观了我们的展台。
16. I’d like to know about the product ** of your company. 我想了解一下你们公司的**产品.
17. I’d like to speak to your sales department manager. 我想和销售部经理讲话.
18. I’m interested in your product **. 我对你们公司的**产品很感兴趣. 19. Thank you for calling. 感谢您打来电话。
20. Please feel free to call me again. 欢迎您再次致电。
PART B 情景对话 <一>自报家门
A: Hello. This is ABC Company. May I help you? 你好.这里是ABC公司.我能为你效劳吗? B: Hello. May I speak to Mr. Smith, please? 你好.我想和史密斯先生讲话. A: May I have your name, please? 请问您是哪位?
B: This is Frank of the Globe Auto Company, his new customer from U.S.A. 我是环球汽车公司的弗兰克,来自美国的新客户. A: Hold on a moment, please. 请稍等.
A: Hello. 你好。 B: Hello. 你好。
A: Could I speak to Mr. Huang, please? 我能和黄先生讲话吗?
B: I’m sorry, but Mr. Huang is on a business trip. 对不起，黄先生出差了。
A: I see. When is he expected back? 哦，他什么时候回来?
B: He won’t be back until early next month. Would you like to talk to somebody else? 下个月初才能回来。您想和其他人讲话吗?
A: Yes, maybe you can help me. I’d like to check on the product specification. 好，或许你能帮我。我想确认一下产品规格。
B: Then, I think you can discuss the matter with Mr. Li who is the assistant of Mr. Huang. Shall I get him to come to the phone?
那么，我想你可以跟李先生讨论这事，他是黄先生的助手。要他来听电话吗? A: OK, thank you. 好的，谢谢。 C: Hello. 你好。
A: Hello. Mr. Li. This is Mr. Miller from International Trade Company. I’d like to… 你好，李先生。我是国际贸易公司的米勒先生。我想……
A: Good morning. Sales Department. Miss Li speaking. 早上好.销售部.我姓李.
B: Hello. This is Mr. Robert from ABC Company. I’d like to speak to your manager, Mr. Zhang. 你好.我是ABC公司的罗伯特.我想跟你们张经理讲话.
A: I’m sorry, but Mr. Zhang is on another line right now.
B: What time will he be available? I’ll call him again. 他什么时间有空?我再打过去.
A: Sorry, but I really can’t say. 对不起,我真的不知道.
B: Could you have him call me as soon as he’s free? My number is …… (mumble, mumble) 你能转告他,让他有空立刻给我回电话吗?我的号码是……(传来嘟,嘟的声音) A: I’m sorry. Could you speak loudly, sir? I’m afraid we have a bad connection. 对不起,先生,您能大声一点儿吗?线路不太好.
B: My phone number is 12345678. Please have him call me as soon as he’s free. 我的号码是12345678.请让他有空立刻给我回电话.
A: OK. I’m sure he will get your message. Thank you for calling. 好的,我一定会转达的.感谢您的来电.
A: Hello, is this Shenzhen, 7868-4532? 喂,是深圳的7868-4532吗? B: Yes, it is. 是的.
A: Could I speak to Mr. Zhang, Please? 我能和罗伯特先生讲话吗?
B: I’m afraid he’s not in. Can I take a message? 对不起,他不在.是否要留言?
A: Yes, please. Ask him call me as soon as he gets back. 好的.请他回来后立刻打电话给我.
B: May I have your name and phone number, please? 请问您贵姓?电话号码是多少?
A: Yes, my name is Frank Smith. My phone number is 365-9562 我的名字是弗兰克史密斯.电话号码是365-9562.
B: F-R-A-N-K S-M-I-T-H, your number is 365-9562. Right, Mr. Smith. I’ll ask Mr. Zhang to call you back.
A: Thank you very much. 非常感谢.
B: You’re welcome. 不用谢
1. I’ll put you through right now. 我现在就帮您转接过去。
2. I’ll connect you with the department you want. Hold on for a minute. 我将电话转到您需要的部门。请稍后。
3. I’ll switch you over to Mr. Clark. 我将您的电话转给克拉克先生。
4. I’m sorry but the number is engaged. We’ll call you if connected. 很抱歉电话占线，如果接通了我们就给您打电话。
5. OK. I will transfer your phone to after-sale service department. 好的。我替您转接售后服务部。
6. Hold on. I’ll get her for you. 稍等。我去叫她。
7. I’m sorry you have the wrong extension. Hold the line and I’ll transfer you to him. 很抱歉，您拨错了分机号码。请稍等，我把电话转给他。 8. Hold on, let me see if she if here. 稍等，我去看看她是否在这儿。
9. Do you know where I can reach him? 你知道怎么能联系到他吗?
10. Hold on, please. Let me get a pencil and paper. 请等一下，我去拿笔和纸。
11. Sorry, I have no idea. 很抱歉，我不知道。
12. Do you know his office number? 你知道他办公室的号码吗?
13. May I ask who is calling, please? 请问您是哪位?
14. Put him through, please. 请把电话接过来。
15. Please transfer this call to Mr. Smith.
Would you put me through to Mr. Smith, please? 请将电话转给史密斯先生，好吗?
Part B 情景对话 <一> 请求转接
(At the reception desk) (前台)
A (Operator): Hello, International Truck Trading Company. May I help you? (接线员)：你好!国际卡车贸易公司。我能为您效劳吗?
B: Yes. Please transfer this call to Mr. Smith. 请把电话转给史密斯先生好吗?
A: May I ask who’s calling, please? 请问您是哪位?
B: This is Mr. Tyler from American Auto Parts Company.. 我是美国汽车零部件公司的泰勒先生。
A: Just a minute, Mr. Tyler. (Switches lines) Mr. Smith, Mr. Tyler from American Auto Parts Company wants to speak to you. 请稍等，泰勒先生。(转接电话)史密斯先生，美国汽车零部件公司的泰勒先生想跟您讲话。
C: Put him through, please. 请把电话接过来吧。
C: Hello, Mr. Tyler. This is Mr. Smith speaking. 你好，泰勒先生。我是史密斯。
B: Hello, Mr. Smith. I’m calling to ask how you think about our quotation.
C: I submitted it to our top management last week. I’m just waiting for the feedback. 上周我就把报价提交给高管人员了。我正在等他们的回复。
B: OK, I see. Could you please let me know as soon as you get their feedback? 好的，我知道了。您得到回复后能尽快通知我一声吗? C: Yeah, of course I will. 当然。
A: Hello. May I speak to Mr. Li of After-sale Service Department? 你好。我想跟售后服务部的李先生讲话。
B: I’m sorry you have the wrong extension. This is Marketing Department. Hold the line and I’ll transfer you to him.
抱歉，您拨错分机号码了，这里是销售部。请别挂断，我把电话转给他。 A: Thank you! 谢谢!
C: Hello! Who is that speaking? 你好!请问你是哪位?
A: Hello! Mr. Li. This is Mr. Cook from Fast Gear Co., Ltd. I’m calling to confirm your flight time the day after tomorrow so that I will pick you up in time at the airport.
C: You are so considerate, Mr. Cook, thank you. Wait a moment, please. I will check the time. 您真是太好了，库克先生，谢谢。请稍等，我看一下， (After a while) (过了一会儿)
C: The arrival time will be 15:25 p.m. 到达时间是下午15:25. A: I got it. See you then!
A: Hello. Lu’en Truck Co. Ltd.
B: This is Mr. Schmidt from HannoTruck Trading Company, Germany. May I talk to Mr. Liu, General Manager of Marketing Department?
A: Sure. Wait a minute. I will switch you over to him. 好的。请稍等，我把电话转给他。
I’m sorry but the number is engaged. We’ll call you if connected. 很抱歉，电话占线。接通了我们给您打电话。 B: That’s OK. Thank you! 好的。谢谢!